10.29 Introduction

With the widespread computerization of the workplace in the 1990s, more and more communications are being sent by electronic mail (often called e-mail). Given the advantages of this means of communication, its use is likely to increase, especially in administrative and business contexts.

In appearance an e-mail message is much like a memorandum, with a "From" field, a "To" field, and a "Subject" field, followed by the body of the message. Nevertheless, there are significant differences, which soon become evident when this form of sending messages is used.

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