TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
FIDELISATION [23 records]
Record 1 - internal organization data 2019-11-25
Record 1, English
Record 1, Subject field(s)
- Merchandising Techniques
- Management Operations (General)
Record 1, Main entry term, English
- lead nurturing
1, record 1, English, lead%20nurturing
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
- prospect nurturing 2, record 1, English, prospect%20nurturing
correct
Record 1, Textual support, English
Record number: 1, Textual support number: 1 DEF
A sustained relationship with the influencers and decision-makers in a potential customer, through which relevant and valuable insight is delivered through integrated channels in a coordinated process, in exchange for increasing intimacy and influence. 3, record 1, English, - lead%20nurturing
Record number: 1, Textual support number: 1 OBS
It creates automated, ongoing communication with [the] potential buyer throughout the sales cycle and beyond—maximizing results and revenue for [the] organization. 4, record 1, English, - lead%20nurturing
Record 1, French
Record 1, Domaine(s)
- Techniques marchandes
- Opérations de la gestion (Généralités)
Record 1, Main entry term, French
- fidélisation de clients potentiels
1, record 1, French, fid%C3%A9lisation%20de%20clients%20potentiels
correct, feminine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
- maturation de pistes 2, record 1, French, maturation%20de%20pistes
correct, feminine noun
Record 1, Textual support, French
Record number: 1, Textual support number: 1 CONT
Les outils avancés de flux de travaux permettent aux organisations de créer des flux d’acheminement et de fidélisation de clients potentiels plus intelligents, en capitalisant de manière plus efficace sur l'intérêt que manifestent les clients, à la fois nouveaux et existants. 1, record 1, French, - fid%C3%A9lisation%20de%20clients%20potentiels
Record 1, Spanish
Record 1, Textual support, Spanish
Record 2 - internal organization data 2017-10-12
Record 2, English
Record 2, Subject field(s)
- Personnel Management (General)
- Transfer of Personnel
Record 2, Main entry term, English
- stay interview
1, record 2, English, stay%20interview
correct
Record 2, Abbreviations, English
Record 2, Synonyms, English
- retention interview 2, record 2, English, retention%20interview
correct
Record 2, Textual support, English
Record number: 2, Textual support number: 1 DEF
An interview that is part of a staff retention program of a company or organization, intended to learn about a good employee's perspective, motivation and working conditions in order to identify potential problems that could result in their departure. 3, record 2, English, - stay%20interview
Record 2, French
Record 2, Domaine(s)
- Gestion du personnel (Généralités)
- Mobilité du personnel
Record 2, Main entry term, French
- entrevue de maintien en poste
1, record 2, French, entrevue%20de%20maintien%20en%20poste
correct, feminine noun
Record 2, Abbreviations, French
Record 2, Synonyms, French
- entrevue de fidélisation 2, record 2, French, entrevue%20de%20fid%C3%A9lisation
correct, feminine noun
Record 2, Textual support, French
Record number: 2, Textual support number: 1 DEF
Entrevue faisant partie du programme de rétention de l’effectif d’une entreprise ou organisation et qui vise à recueillir des informations sur le point de vue, la motivation et les conditions de travail d’un bon employé afin de cerner les problèmes susceptibles d’entraîner son départ. 3, record 2, French, - entrevue%20de%20maintien%20en%20poste
Record 2, Spanish
Record 2, Textual support, Spanish
Record 3 - internal organization data 2015-04-10
Record 3, English
Record 3, Subject field(s)
- Commercial Aviation
- Pricing (Air Transport)
Record 3, Main entry term, English
- revenue passenger
1, record 3, English, revenue%20passenger
correct, officially approved
Record 3, Abbreviations, English
Record 3, Synonyms, English
- fare paying passenger 2, record 3, English, fare%20paying%20passenger
Record 3, Textual support, English
Record number: 3, Textual support number: 1 DEF
A passenger for whose transportation an air carrier receives commercial remuneration. [Definition officially approved by ICAO.] 3, record 3, English, - revenue%20passenger
Record number: 3, Textual support number: 1 OBS
This definition includes a) passengers travelling under publicy available promotional offers or loyalty programmes; b) passengers travelling as compensation for denied boarding; c) passengers travelling on corporate discounts; d) passengers travelling on preferential fares. 3, record 3, English, - revenue%20passenger
Record number: 3, Textual support number: 2 OBS
This definition excludes a) persons travelling free; b) persons travelling at a fare or discount available only to employees of air carriers or their agents or only for travel on business for the carriers; c) infants who do not occupy a seat. 3, record 3, English, - revenue%20passenger
Record number: 3, Textual support number: 3 OBS
revenue passenger: term officially approved by the International Civil Aviation Organization (ICAO). 4, record 3, English, - revenue%20passenger
Record 3, French
Record 3, Domaine(s)
- Aviation commerciale
- Tarification (Transport aérien)
Record 3, Main entry term, French
- passager payant
1, record 3, French, passager%20payant
correct, masculine noun, officially approved
Record 3, Abbreviations, French
Record 3, Synonyms, French
- passager commercial 2, record 3, French, passager%20commercial
correct, masculine noun
Record 3, Textual support, French
Record number: 3, Textual support number: 1 DEF
Passager pour le transport duquel le transporteur aérien reçoit une rémunération marchande. [Définition uniformisée par l’OACI.] 3, record 3, French, - passager%20payant
Record number: 3, Textual support number: 1 OBS
La définition inclut a) les passagers voyageant dans le cadre d’offres promotionnelles ou de programmes de fidélisation; b) les passagers voyageant au titre d’une indemnisation consécutive à un refus d’embarquement; c) les passagers voyageant aux tarifs société; d) les passagers voyageant à des tarifs préférentiels. 3, record 3, French, - passager%20payant
Record number: 3, Textual support number: 2 OBS
La définition exclut a) les personnes voyageant gratuitement; b) les passagers voyageant à des tarifs accessibles seulement au personnel des transporteurs aériens; c) les nourrissons qui n’occupent pas de siège. 3, record 3, French, - passager%20payant
Record number: 3, Textual support number: 3 OBS
passager payant : terme uniformisé par l’Organisation de l’aviation civile internationale (OACI) et par le Comité d’uniformisation de la terminologie aéronautique (CUTA) - Opérations aériennes. 4, record 3, French, - passager%20payant
Record 3, Spanish
Record 3, Campo(s) temático(s)
- Aviación comercial
- Tarificación (Transporte aéreo)
Record 3, Main entry term, Spanish
- pasajero de pago
1, record 3, Spanish, pasajero%20de%20pago
correct, masculine noun, officially approved
Record 3, Abbreviations, Spanish
Record 3, Synonyms, Spanish
Record 3, Textual support, Spanish
Record number: 3, Textual support number: 1 DEF
Todo pasajero por cuyo transporte la línea aérea percibe remuneración comercial. [Definición aceptada oficialmente por la OACI.] 1, record 3, Spanish, - pasajero%20de%20pago
Record number: 3, Textual support number: 1 OBS
Esta definición incluye a) los pasajeros que viajan en virtud de ofertas promocionales o programas de fidelidad que se ofrecen al público; b) los pasajeros cuyos viajes constituyen una compensación por un embarque denegado; c) los pasajeros que viajan valiéndose de descuentos concedidos a las empresas; y d) los pasajeros que viajan con tarifas preferenciales. 1, record 3, Spanish, - pasajero%20de%20pago
Record number: 3, Textual support number: 2 OBS
Esta definición excluye a) las personas que viajan gratuitamente; b) las que viajan valiéndose de tarifas o rebajas a las que sólo tienen acceso los empleados de los transportistas aéreos o sus agentes, o que se conceden únicamente para viajes de negocios de los transportistas mismos; y c) las criaturas que no ocupan asientos. 1, record 3, Spanish, - pasajero%20de%20pago
Record number: 3, Textual support number: 3 OBS
pasajero de pago: término aceptado oficialmente por la Organización de Aviación Civil Internacional (OACI). 2, record 3, Spanish, - pasajero%20de%20pago
Record 4 - internal organization data 2013-12-05
Record 4, English
Record 4, Subject field(s)
- Collaborative and Social Communications
Record 4, Main entry term, English
- audience retention
1, record 4, English, audience%20retention
correct
Record 4, Abbreviations, English
Record 4, Synonyms, English
Record 4, French
Record 4, Domaine(s)
- Communications collaboratives et sociales
Record 4, Main entry term, French
- fidélisation de l'audience
1, record 4, French, fid%C3%A9lisation%20de%20l%27audience
correct, feminine noun
Record 4, Abbreviations, French
Record 4, Synonyms, French
Record 4, Textual support, French
Record 4, Spanish
Record 4, Textual support, Spanish
Record 5 - internal organization data 2009-04-30
Record 5, English
Record 5, Subject field(s)
- Trade
- Air Transport
Record 5, Main entry term, English
- non-transportation revenue 1, record 5, English, non%2Dtransportation%20revenue
Record 5, Abbreviations, English
Record 5, Synonyms, English
Record 5, Textual support, English
Record number: 5, Textual support number: 1 CONT
Non-transportation revenue includes certain loyalty program revenues, as described above, as well as revenues from technical services maintenance and other airline related services. 1, record 5, English, - non%2Dtransportation%20revenue
Record 5, Key term(s)
- non transportation revenue
Record 5, French
Record 5, Domaine(s)
- Commerce
- Transport aérien
Record 5, Main entry term, French
- produit hors transport
1, record 5, French, produit%20hors%20transport
masculine noun
Record 5, Abbreviations, French
Record 5, Synonyms, French
Record 5, Textual support, French
Record number: 5, Textual support number: 1 CONT
Les produits hors transport comprennent certains produits tirés du programme de fidélisation, décrits plus haut, ainsi que ceux tirés de la fourniture de services techniques de maintenance et autres services connexes au transport aérien. 1, record 5, French, - produit%20hors%20transport
Record 5, Key term(s)
- produit hors-transport
Record 5, Spanish
Record 5, Textual support, Spanish
Record 6 - internal organization data 2008-02-26
Record 6, English
Record 6, Subject field(s)
- Merchandising Techniques
- Customer Relations
Record 6, Main entry term, English
- nursing 1, record 6, English, nursing
Record 6, Abbreviations, English
Record 6, Synonyms, English
Record 6, Textual support, English
Record 6, French
Record 6, Domaine(s)
- Techniques marchandes
- Relations avec la clientèle
Record 6, Main entry term, French
- maternage
1, record 6, French, maternage
correct, masculine noun
Record 6, Abbreviations, French
Record 6, Synonyms, French
Record 6, Textual support, French
Record number: 6, Textual support number: 1 DEF
Technique de fidélisation du client consistant à l'entourer d’attentions et de prévenances. 1, record 6, French, - maternage
Record 6, Spanish
Record 6, Textual support, Spanish
Record 7 - internal organization data 2006-09-01
Record 7, English
Record 7, Subject field(s)
- Banking
Record 7, Main entry term, English
- multi-application card
1, record 7, English, multi%2Dapplication%20card
correct
Record 7, Abbreviations, English
Record 7, Synonyms, English
Record 7, Textual support, English
Record number: 7, Textual support number: 1 DEF
[A single smart card on which there are] multiple applications...such as payment, loyalty and identification applications. 2, record 7, English, - multi%2Dapplication%20card
Record 7, French
Record 7, Domaine(s)
- Banque
Record 7, Main entry term, French
- carte multi-applications
1, record 7, French, carte%20multi%2Dapplications
correct, feminine noun
Record 7, Abbreviations, French
Record 7, Synonyms, French
- carte à applications multiples 2, record 7, French, carte%20%C3%A0%20applications%20multiples
correct, feminine noun
Record 7, Textual support, French
Record number: 7, Textual support number: 1 DEF
[Carte à puce sur laquelle il y a] plusieurs applications [...] telles que des applications de paiement, de fidélisation et d’identification. 3, record 7, French, - carte%20multi%2Dapplications
Record 7, Spanish
Record 7, Textual support, Spanish
Record 8 - internal organization data 2006-06-08
Record 8, English
Record 8, Subject field(s)
- Accounting
Record 8, Main entry term, English
- agency cost
1, record 8, English, agency%20cost
correct
Record 8, Abbreviations, English
Record 8, Synonyms, English
Record 8, Textual support, English
Record number: 8, Textual support number: 1 DEF
Costs which the shareholders of a company assume to ensure management conduct aimed at satisfying their interests. 2, record 8, English, - agency%20cost
Record number: 8, Textual support number: 1 OBS
Definition reproduced from the CAPITAL Business Dictionary with the permission of LID Editorial Empresarial. 3, record 8, English, - agency%20cost
Record 8, French
Record 8, Domaine(s)
- Comptabilité
Record 8, Main entry term, French
- coût de délégation
1, record 8, French, co%C3%BBt%20de%20d%C3%A9l%C3%A9gation
correct, masculine noun
Record 8, Abbreviations, French
Record 8, Synonyms, French
- coût de mandat 1, record 8, French, co%C3%BBt%20de%20mandat
correct, masculine noun
- coût d’encadrement 2, record 8, French, co%C3%BBt%20d%26rsquo%3Bencadrement
correct, masculine noun
- coût d’agence 1, record 8, French, co%C3%BBt%20d%26rsquo%3Bagence
avoid, calque, see observation, masculine noun
Record 8, Textual support, French
Record number: 8, Textual support number: 1 DEF
Dans l’application de la théorie de la délégation, moins-value reliée à la délégation de la responsabilité de gérance. Cette moins-value s’explique par les attitudes divergentes des deux parties qui composent la relation délégant-délégataire, soit les associés ou actionnaires, d’une part, et les gestionnaires de la société, d’autre part, et correspond à la différence entre la valeur de fait de la société gérée par les gestionnaires à qui les actionnaires ont délégué la responsabilité de gérance et la valeur potentielle de l’entreprise souhaitée par les actionnaires. 1, record 8, French, - co%C3%BBt%20de%20d%C3%A9l%C3%A9gation
Record number: 8, Textual support number: 1 OBS
Le gestionnaire étant réputé agir en fonction de ses intérêts personnels, il est nécessaire de recourir à des mesures de contrôle(coût de contrôle) et à des mesures destinées à assurer la qualité de la relation contractuelle(coût de fidélisation). 1, record 8, French, - co%C3%BBt%20de%20d%C3%A9l%C3%A9gation
Record number: 8, Textual support number: 2 OBS
L’expression «coût d’agence» est une traduction malencontreuse de l’anglais. 1, record 8, French, - co%C3%BBt%20de%20d%C3%A9l%C3%A9gation
Record 8, Spanish
Record 8, Campo(s) temático(s)
- Contabilidad
Record 8, Main entry term, Spanish
- coste de representación
1, record 8, Spanish, coste%20de%20representaci%C3%B3n
correct, masculine noun, Spain
Record 8, Abbreviations, Spanish
Record 8, Synonyms, Spanish
Record 8, Textual support, Spanish
Record number: 8, Textual support number: 1 DEF
Aquellos a los que los accionistas de una empresa hacen frente para asegurar una conducta por parte de la dirección encaminada a satisfacer sus intereses. 1, record 8, Spanish, - coste%20de%20representaci%C3%B3n
Record number: 8, Textual support number: 1 OBS
coste de representación: término y definición extraídos del CAPITAL Business Dictionary con la autorización de LID Editorial Empresarial. 2, record 8, Spanish, - coste%20de%20representaci%C3%B3n
Record 8, Key term(s)
- costo de representación
Record 9 - internal organization data 2006-06-08
Record 9, English
Record 9, Subject field(s)
- Accounting
Record 9, Main entry term, English
- bonding cost
1, record 9, English, bonding%20cost
correct
Record 9, Abbreviations, English
Record 9, Synonyms, English
Record 9, Textual support, English
Record 9, French
Record 9, Domaine(s)
- Comptabilité
Record 9, Main entry term, French
- coût de fidélisation
1, record 9, French, co%C3%BBt%20de%20fid%C3%A9lisation
correct, masculine noun
Record 9, Abbreviations, French
Record 9, Synonyms, French
- coût de cautionnement 1, record 9, French, co%C3%BBt%20de%20cautionnement
correct, masculine noun
Record 9, Textual support, French
Record number: 9, Textual support number: 1 DEF
Dans l’application de la théorie de la délégation, l’un des composants du coût de délégation, visant à garantir que le délégataire n’entreprendra pas certaines actions susceptibles de porter préjudice au délégant, ou encore pour garantir que ce dernier sera dédommagé si le délégataire vient à entreprendre de telles actions. 1, record 9, French, - co%C3%BBt%20de%20fid%C3%A9lisation
Record 9, Spanish
Record 9, Textual support, Spanish
Record 10 - internal organization data 2005-12-08
Record 10, English
Record 10, Subject field(s)
- Marketing
- Travel Agencies
Record 10, Main entry term, English
- loyalty program
1, record 10, English, loyalty%20program
correct
Record 10, Abbreviations, English
Record 10, Synonyms, English
Record 10, Textual support, English
Record number: 10, Textual support number: 1 CONT
Effective June 1, 2001, you will be able to join loyalty programs and retain points you earn when you travel on government business. 1, record 10, English, - loyalty%20program
Record 10, French
Record 10, Domaine(s)
- Commercialisation
- Agences de voyage
Record 10, Main entry term, French
- programme de fidélisation
1, record 10, French, programme%20de%20fid%C3%A9lisation
correct, masculine noun
Record 10, Abbreviations, French
Record 10, Synonyms, French
Record 10, Textual support, French
Record number: 10, Textual support number: 1 CONT
À compter du 1er juin 2001, vous pourrez vous inscrire à un programme de fidélisation et conserver les points que vous accumulez lorsque vous êtes en voyages d’affaires. 1, record 10, French, - programme%20de%20fid%C3%A9lisation
Record 10, Spanish
Record 10, Campo(s) temático(s)
- Comercialización
- Agencias de viajes
Record 10, Main entry term, Spanish
- programa de fidelización
1, record 10, Spanish, programa%20de%20fidelizaci%C3%B3n
correct, masculine noun
Record 10, Abbreviations, Spanish
Record 10, Synonyms, Spanish
- programa de fidelidad 2, record 10, Spanish, programa%20de%20fidelidad
correct, masculine noun
Record 10, Textual support, Spanish
Record 11 - external organization data 2005-11-14
Record 11, English
Record 11, Subject field(s)
- Merchandising Techniques
- Tourism
- Compartment - Canadian Nuclear Safety Commission
Record 11, Main entry term, English
- loyalty point 1, record 11, English, loyalty%20point
Record 11, Abbreviations, English
Record 11, Synonyms, English
Record 11, Textual support, English
Record number: 11, Textual support number: 1 CONT
For instance, the travel policy issues related to loyalty points are being reviewed by Finance and Administration Directorate. 1, record 11, English, - loyalty%20point
Record 11, French
Record 11, Domaine(s)
- Techniques marchandes
- Tourisme
- Tiroir - Commission canadienne de sûreté nucléaire
Record 11, Main entry term, French
- point de fidélisation
1, record 11, French, point%20de%20fid%C3%A9lisation
masculine noun
Record 11, Abbreviations, French
Record 11, Synonyms, French
Record 11, Textual support, French
Record number: 11, Textual support number: 1 CONT
Par exemple, les questions en matière de politique sur les voyages, du point de vue des points de fidélisation, sont à l'étude. 1, record 11, French, - point%20de%20fid%C3%A9lisation
Record 11, Spanish
Record 11, Textual support, Spanish
Record 12 - internal organization data 2001-07-28
Record 12, English
Record 12, Subject field(s)
- Merchandising Techniques
Record 12, Main entry term, English
- consumer loyalty development
1, record 12, English, consumer%20loyalty%20development
correct
Record 12, Abbreviations, English
Record 12, Synonyms, English
- consumer loyalty-building process 2, record 12, English, consumer%20loyalty%2Dbuilding%20process
correct
Record 12, Textual support, English
Record number: 12, Textual support number: 1 CONT
Creative brand exposure is a key consideration to the perception and consumer loyalty-building process. 2, record 12, English, - consumer%20loyalty%20development
Record 12, French
Record 12, Domaine(s)
- Techniques marchandes
Record 12, Main entry term, French
- fidélisation
1, record 12, French, fid%C3%A9lisation
correct, feminine noun
Record 12, Abbreviations, French
Record 12, Synonyms, French
Record 12, Textual support, French
Record number: 12, Textual support number: 1 DEF
Action engagée en vue de rendre le consommateur fidèle à un type de produit. 1, record 12, French, - fid%C3%A9lisation
Record 12, Spanish
Record 12, Textual support, Spanish
Record 13 - internal organization data 2001-05-07
Record 13, English
Record 13, Subject field(s)
- Transfer of Personnel
- Translation (General)
Record 13, Main entry term, English
- retain
1, record 13, English, retain
correct, verb
Record 13, Abbreviations, English
Record 13, Synonyms, English
Record 13, Textual support, English
Record number: 13, Textual support number: 1 CONT
It's a systems approach to improving museum work and professional development. It encompasses the traditional areas of professional development (skill-building through training and theoretical learning) but goes beyond them to include a full range of activities normally considered part of the personnel function, including the way we recruit and retain people. It also focuses on job requirements--those skills and competencies that are the bottom line in hiring. 1, record 13, English, - retain
Record 13, French
Record 13, Domaine(s)
- Mobilité du personnel
- Traduction (Généralités)
Record 13, Main entry term, French
- fidélisation
1, record 13, French, fid%C3%A9lisation
correct, feminine noun
Record 13, Abbreviations, French
Record 13, Synonyms, French
Record 13, Textual support, French
Record number: 13, Textual support number: 1 CONT
[La stratégie d’amélioration des musées] englobe les secteurs traditionnels du perfectionnement(acquisition des compétences requises grâce à la formation et à l'apprentissage théorique), tout en les débordant afin d’inclure une gamme d’activités qui relèvent habituellement des services du personnel, y compris les modalités d’embauchage et la fidélisation des employés. Elle met également l'accent sur les exigences de l'emploi--ces capacités et compétences qui font toute la différence au moment de l'embauchage. 1, record 13, French, - fid%C3%A9lisation
Record number: 13, Textual support number: 1 OBS
Fidélisation est ici pris dans le sens de retenir pour les besoins de la traduction. 2, record 13, French, - fid%C3%A9lisation
Record 13, Spanish
Record 13, Textual support, Spanish
Record 14 - internal organization data 2001-05-07
Record 14, English
Record 14, Subject field(s)
- Recruiting of Personnel
- Working Practices and Conditions
Record 14, Main entry term, English
- employee loyalty program
1, record 14, English, employee%20loyalty%20program
correct
Record 14, Abbreviations, English
Record 14, Synonyms, English
Record 14, Textual support, English
Record number: 14, Textual support number: 1 CONT
Savvy businesses are recognizing the need to incorporate an employee loyalty program into their business plan ... 1, record 14, English, - employee%20loyalty%20program
Record 14, French
Record 14, Domaine(s)
- Recrutement du personnel
- Régimes et conditions de travail
Record 14, Main entry term, French
- programme de fidélisation du personnel
1, record 14, French, programme%20de%20fid%C3%A9lisation%20du%20personnel
correct, masculine noun
Record 14, Abbreviations, French
Record 14, Synonyms, French
Record 14, Textual support, French
Record number: 14, Textual support number: 1 CONT
Le [...] programme de fidélisation du personnel déterminera en large mesure l'aptitude à atteindre les buts visés. 1, record 14, French, - programme%20de%20fid%C3%A9lisation%20du%20personnel
Record 14, Spanish
Record 14, Textual support, Spanish
Record 15 - internal organization data 2001-05-07
Record 15, English
Record 15, Subject field(s)
- Recruiting of Personnel
- Transfer of Personnel
Record 15, Main entry term, English
- employee loyalty
1, record 15, English, employee%20loyalty
correct
Record 15, Abbreviations, English
Record 15, Synonyms, English
Record 15, Textual support, English
Record number: 15, Textual support number: 1 CONT
Recently, more companies have recognized the business benefits of corporate responsibility policies, practices and initiatives. Potential benefits include reduced operating costs, improved financial performance, reputation, and brand image customer loyalty, increased productivity, quality in products and services, increased sales, employee loyalty, less regulation, reduced investments and improved access to capital. 1, record 15, English, - employee%20loyalty
Record 15, French
Record 15, Domaine(s)
- Recrutement du personnel
- Mobilité du personnel
Record 15, Main entry term, French
- fidélisation des employés
1, record 15, French, fid%C3%A9lisation%20des%20employ%C3%A9s
correct, feminine noun
Record 15, Abbreviations, French
Record 15, Synonyms, French
Record 15, Textual support, French
Record number: 15, Textual support number: 1 CONT
Depuis peu, les entreprises sont plus nombreuses à reconnaître les avantages commerciaux des politiques, pratiques et initiatives de responsabilité sociales. Au nombre des avantages potentiels, on note la réduction des coûts de fonctionnement, l'amélioration de la performance financière, de la réputation et de l'image de marque, la fidélisation des clients, l'accroissement de la productivité, l'amélioration de la qualité des produits et services, l'augmentation des ventes, la fidélisation des employés, l'allègement de la réglementation, la réduction des risques liés aux investissements et l'amélioration de l'accès du capital. 1, record 15, French, - fid%C3%A9lisation%20des%20employ%C3%A9s
Record 15, Spanish
Record 15, Textual support, Spanish
Record 16 - internal organization data 2001-04-17
Record 16, English
Record 16, Subject field(s)
- Merchandising Techniques
Record 16, Main entry term, English
- customer loyalty
1, record 16, English, customer%20loyalty
correct
Record 16, Abbreviations, English
Record 16, Synonyms, English
Record 16, Textual support, English
Record number: 16, Textual support number: 1 CONT
Customer loyalty is what links quality and earnings. It is measurable, and it provides a direct image of customer behavior. 1, record 16, English, - customer%20loyalty
Record 16, French
Record 16, Domaine(s)
- Techniques marchandes
Record 16, Main entry term, French
- fidélisation de la clientèle
1, record 16, French, fid%C3%A9lisation%20de%20la%20client%C3%A8le
correct, feminine noun
Record 16, Abbreviations, French
Record 16, Synonyms, French
Record 16, Textual support, French
Record number: 16, Textual support number: 1 CONT
L'auteur démontre l'importance du service à la clientèle dans le domaine de l'assurance et son incidence sur les profits. A cet égard, la fidélisation de la clientèle se mesure à l'aune de la qualité des services. L'auteur insiste sur la nécessité d’adapter les produits et services de l'entreprise aux attentes de l'assuré. 1, record 16, French, - fid%C3%A9lisation%20de%20la%20client%C3%A8le
Record 16, Spanish
Record 16, Textual support, Spanish
Record 17 - internal organization data 2000-09-05
Record 17, English
Record 17, Subject field(s)
- Banking
Record 17, Main entry term, English
- co-branded card
1, record 17, English, co%2Dbranded%20card
correct
Record 17, Abbreviations, English
Record 17, Synonyms, English
Record 17, Textual support, English
Record number: 17, Textual support number: 1 DEF
A credit card with a specific retail brand attached to it, such as a gasoline station, a grocery store, a phone company, a car company, etc. These cards offer special incentives to Cardholders to shop with the retailer involved. One example is the Ford Citibank card, which offers money back to the Cardholder toward the purchase of a new Ford vehicle whenever the card is used. 2, record 17, English, - co%2Dbranded%20card
Record number: 17, Textual support number: 1 OBS
Compare with affinity card. 3, record 17, English, - co%2Dbranded%20card
Record 17, Key term(s)
- cobranded card
Record 17, French
Record 17, Domaine(s)
- Banque
Record 17, Main entry term, French
- carte comarquée
1, record 17, French, carte%20comarqu%C3%A9e
feminine noun
Record 17, Abbreviations, French
Record 17, Synonyms, French
- carte bimarque 1, record 17, French, carte%20bimarque
feminine noun
- carte à double enseigne 1, record 17, French, carte%20%C3%A0%20double%20enseigne
feminine noun
Record 17, Textual support, French
Record number: 17, Textual support number: 1 DEF
Carte de crédit qui procure des avantages à son porteur(primes, rabais, etc.) et affiche deux logos, celui de l'institution financière émettrice et celui d’une société, commerciale le plus souvent; elle permet de valoriser le système de fidélisation d’une marque(fabricant d’automobiles, fournisseur de services, etc.) en l'ouvrant à tout un réseau d’affiliation. 1, record 17, French, - carte%20comarqu%C3%A9e
Record number: 17, Textual support number: 1 OBS
Comparer à «carte affinité». 1, record 17, French, - carte%20comarqu%C3%A9e
Record 17, Spanish
Record 17, Textual support, Spanish
Record 18 - internal organization data 1998-11-06
Record 18, English
Record 18, Subject field(s)
- Private-Sector Positions
- Customer Relations
Record 18, Main entry term, English
- Quality & Customer Loyalty 1, record 18, English, Quality%20%26%20Customer%20Loyalty
Record 18, Abbreviations, English
Record 18, Synonyms, English
Record 18, Textual support, English
Record 18, French
Record 18, Domaine(s)
- Postes du secteur privé
- Relations avec la clientèle
Record 18, Main entry term, French
- Qualité du service et fidélisation
1, record 18, French, Qualit%C3%A9%20du%20service%20et%20fid%C3%A9lisation
feminine noun
Record 18, Abbreviations, French
Record 18, Synonyms, French
Record 18, Textual support, French
Record number: 18, Textual support number: 1 OBS
Titre d’un poste de directeur à la Banque Royale. 1, record 18, French, - Qualit%C3%A9%20du%20service%20et%20fid%C3%A9lisation
Record number: 18, Textual support number: 2 OBS
Source : Banque Royale 1, record 18, French, - Qualit%C3%A9%20du%20service%20et%20fid%C3%A9lisation
Record 18, Spanish
Record 18, Textual support, Spanish
Record 19 - internal organization data 1998-10-30
Record 19, English
Record 19, Subject field(s)
- Titles of Federal Government Programs (Canadian)
- Customer Relations
Record 19, Main entry term, English
- Client Satisfaction and Loyalty Assessment Program 1, record 19, English, Client%20Satisfaction%20and%20Loyalty%20Assessment%20Program
Record 19, Abbreviations, English
Record 19, Synonyms, English
- Client Satisfaction and Retention Program 1, record 19, English, Client%20Satisfaction%20and%20Retention%20Program
former designation
Record 19, Textual support, English
Record number: 19, Textual support number: 1 OBS
Source(s): The Journal, Vol. 2, Number 3, October 1998. 1, record 19, English, - Client%20Satisfaction%20and%20Loyalty%20Assessment%20Program
Record 19, French
Record 19, Domaine(s)
- Titres de programmes fédéraux (Gouvernement canadien)
- Relations avec la clientèle
Record 19, Main entry term, French
- Programme de satisfaction et de fidélisation de la clientèle
1, record 19, French, Programme%20de%20satisfaction%20et%20de%20fid%C3%A9lisation%20de%20la%20client%C3%A8le
masculine noun
Record 19, Abbreviations, French
Record 19, Synonyms, French
- Programme de satisfaction et de rétention de la clientèle 1, record 19, French, Programme%20de%20satisfaction%20et%20de%20r%C3%A9tention%20de%20la%20client%C3%A8le
former designation, masculine noun
Record 19, Textual support, French
Record number: 19, Textual support number: 1 OBS
Source(s) : Le Journal, vol. 2, n° 3, octobre 1998. 1, record 19, French, - Programme%20de%20satisfaction%20et%20de%20fid%C3%A9lisation%20de%20la%20client%C3%A8le
Record 19, Spanish
Record 19, Textual support, Spanish
Record 20 - internal organization data 1998-02-27
Record 20, English
Record 20, Subject field(s)
- Commercial Establishments
- Inventory and Material Management
Record 20, Main entry term, English
- realtime stock management
1, record 20, English, realtime%20stock%20management
proposal
Record 20, Abbreviations, English
Record 20, Synonyms, English
- real time stock management 1, record 20, English, real%20time%20stock%20management
proposal
Record 20, Textual support, English
Record 20, French
Record 20, Domaine(s)
- Établissements commerciaux
- Gestion des stocks et du matériel
Record 20, Main entry term, French
- gestion des stocks en temps réel
1, record 20, French, gestion%20des%20stocks%20en%20temps%20r%C3%A9el
feminine noun
Record 20, Abbreviations, French
Record 20, Synonyms, French
Record 20, Textual support, French
Record number: 20, Textual support number: 1 CONT
Les distributeurs comptent également sur ces nouvelles technologies pour obtenir une meilleure gestion des stocks en temps réel, une surveillance antivol accrue et la fidélisation de la clientèle. 1, record 20, French, - gestion%20des%20stocks%20en%20temps%20r%C3%A9el
Record 20, Spanish
Record 20, Textual support, Spanish
Record 21 - internal organization data 1995-03-13
Record 21, English
Record 21, Subject field(s)
- Marketing
Record 21, Main entry term, English
- loyalty marketing
1, record 21, English, loyalty%20marketing
correct
Record 21, Abbreviations, English
Record 21, Synonyms, English
Record 21, Textual support, English
Record number: 21, Textual support number: 1 CONT
The Canadian Direct Marketing Association helps businesses make the most of their direct response dollar with telemarketing and loyalty marketing. 1, record 21, English, - loyalty%20marketing
Record 21, French
Record 21, Domaine(s)
- Commercialisation
Record 21, Main entry term, French
- marketing de fidélisation
1, record 21, French, marketing%20de%20fid%C3%A9lisation
correct, masculine noun
Record 21, Abbreviations, French
Record 21, Synonyms, French
Record 21, Textual support, French
Record 21, Spanish
Record 21, Textual support, Spanish
Record 22 - internal organization data 1995-03-13
Record 22, English
Record 22, Subject field(s)
- Marketing
Record 22, Main entry term, English
- loyalty promotion 1, record 22, English, loyalty%20promotion
Record 22, Abbreviations, English
Record 22, Synonyms, English
- continuity promotion 1, record 22, English, continuity%20promotion
- brand promotion 2, record 22, English, brand%20promotion
Record 22, Textual support, English
Record 22, French
Record 22, Domaine(s)
- Commercialisation
Record 22, Main entry term, French
- promotion de fidélisation 1, record 22, French, promotion%20de%20fid%C3%A9lisation
Record 22, Abbreviations, French
Record 22, Synonyms, French
Record 22, Textual support, French
Record number: 22, Textual support number: 1 DEF
Programme de stimulation des ventes qui vise à récompenser par des primes proportionnelles à leur volume les achats faits sur une certaine période. 2, record 22, French, - promotion%20de%20fid%C3%A9lisation
Record 22, Spanish
Record 22, Textual support, Spanish
Record 23 - internal organization data 1988-03-22
Record 23, English
Record 23, Subject field(s)
- Corporate Management (General)
- Accounting
Record 23, Main entry term, English
- monitoring costs
1, record 23, English, monitoring%20costs
correct
Record 23, Abbreviations, English
Record 23, Synonyms, English
Record 23, Textual support, English
Record 23, French
Record 23, Domaine(s)
- Gestion de l'entreprise (Généralités)
- Comptabilité
Record 23, Main entry term, French
- coûts de contrôle
1, record 23, French, co%C3%BBts%20de%20contr%C3%B4le
correct, masculine noun, plural
Record 23, Abbreviations, French
Record 23, Synonyms, French
Record 23, Textual support, French
Record number: 23, Textual support number: 1 CONT
Dans l'application de [la théorie de l'intérêt de l'agent], les deux parties, [le mandant et le mandataire ou l'agent], agissent en fonction de leurs intérêts personnels divergents. Ces attitudes génèrent des coûts, que l'on pourrait appeler des coûts d’encadrement(...), comprenant notamment des coûts de contrôle(...) et des coûts visant à assurer la qualité de la relation(...), que l'on pourrait appeler des coûts de fidélisation. 1, record 23, French, - co%C3%BBts%20de%20contr%C3%B4le
Record 23, Spanish
Record 23, Textual support, Spanish
Copyright notice for the TERMIUM Plus® data bank
© Public Services and Procurement Canada, 2024
TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
A product of the Translation Bureau
Features
Language Portal of Canada
Access a collection of Canadian resources on all aspects of English and French, including quizzes.
Writing tools
The Language Portal’s writing tools have a new look! Easy to consult, they give you access to a wealth of information that will help you write better in English and French.
Glossaries and vocabularies
Access Translation Bureau glossaries and vocabularies.
- Date Modified: