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TRAIN MANAGER [5 fiches]

Fiche 1 2019-03-15

Anglais

Subject field(s)
  • Occupation Names (General)
  • Hotel Industry (General)
CONT

A hotel manager has a range of supervisory and oversight duties at a hotel. They help to hire, train, and manage staff at the facility and maintain standards for the hotel itself, including maintenance and arranging repairs as necessary. They are also likely to spend time ensuring that bookkeeping is properly maintained, including processing payments and keeping room invoices up-to-date.

Français

Domaine(s)
  • Désignations des emplois (Généralités)
  • Hôtellerie (Généralités)

Espagnol

Campo(s) temático(s)
  • Nombramiento de cargos (Generalidades)
  • Hotelería (Generalidades)
Conserver la fiche 1

Fiche 2 2019-02-22

Anglais

Subject field(s)
  • Occupation Names (General)
  • Commercial Establishments
  • Service Industries
CONT

Front end managers usually work for... supermarkets and other departmental stores and manage the front end activities. They generally report to the general manager of the store.... Front end managers are responsible for supervising the cashiers and lead cashier,... monitoring the cash flow management, evaluating the activities of the floor employees, and providing assistance in resolving the customer queries in a timely manner. They have to train and supervise their staff, oversee their activities, manage the effective running of [the] front end department, and make sure that [the front end department] runs in compliance with the operating policies and procedures of the department/company.

Français

Domaine(s)
  • Désignations des emplois (Généralités)
  • Établissements commerciaux
  • Entreprises de services

Espagnol

Conserver la fiche 2

Fiche 3 2018-11-19

Anglais

Subject field(s)
  • Occupation Names (General)
  • Commercial Establishments
  • Pharmacy
CONT

Pharmacy managers help ensure customers get the medicine they need and that it is properly filled following the doctors’ orders. Typically, a pharmacy manager oversees one particular store, but there are positions in which they manage multiple locations. Along with ensuring their pharmacy complies with... regulations, pharmacy managers must ensure staff communicate clearly, effectively, and positively with customers. It is up to the pharmacy manager to instruct and monitor employees to ensure they are professional and courteous in all interactions. Most pharmacies fill orders from walk-in patients on the spot, so the pharmacy manager must ensure their facility is efficient. They must train their staff to prioritize orders and deliver them within the allotted time frames. Teaching staff how to effectively deal with doctors and medical practitioners is essential as well.

Français

Domaine(s)
  • Désignations des emplois (Généralités)
  • Établissements commerciaux
  • Pharmacie

Espagnol

Conserver la fiche 3

Fiche 4 2018-10-29

Anglais

Subject field(s)
  • Occupation Names (General)
  • Commercial Establishments
CONT

A retail store manager is in charge of overseeing personnel and operations at a retail store. Typically, such stores will specialize in some product offering, although a retail store manager may be hired by department stores to run a section of the larger operation. Retail store managers typically ensure and schedule staff and associates. They train or supervise new hires, interview potential workers, and extend job offers. The manager also ensures that all sales are reconciled daily, with transactions closed and deposits arranged.

Français

Domaine(s)
  • Désignations des emplois (Généralités)
  • Établissements commerciaux
DEF

Personne qui dirige les activités relatives à l'exploitation d'un commerce (dépanneur, magasin de vêtements, etc.) et qui supervise le travail du personnel en vue d'assurer la rentabilité de l'entreprise.

OBS

[Le gérant] tient compte des demandes de ses clients, évalue les besoins de marchandises, assure la gestion du personnel et s'occupe des tâches administratives ayant trait aux opérations financières (budget, dépôts, etc.). [Il] offre un service de qualité et s'assure de faire preuve de courtoisie, de respect et d'enthousiasme, afin de fidéliser sa clientèle.

Espagnol

Conserver la fiche 4

Fiche 5 2018-07-19

Anglais

Subject field(s)
  • Occupation Names (General)
  • Tourist Lodging
  • Hotel Industry (General)
CONT

Front desk managers are primarily employed in the hospitality industry, where they oversee the operations of the front [or reception] desk at a hotel or similar establishment. The person in this position manages front desk clerks, schedules employees and handles employee issues before they escalate to upper management. Managers are expected to handle guest complaints and train front desk staff. A front desk manager also compiles reports for management, including occupancy reports and financial information. In some instances, the front desk manager also serves as a night auditor, collecting and reconciling receipts generated throughout the day.

Français

Domaine(s)
  • Désignations des emplois (Généralités)
  • Hébergement (Tourisme)
  • Hôtellerie (Généralités)

Espagnol

Conserver la fiche 5

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